FAQ

Network Connection

• How to switch WiFi for the camera？
• How to connect wifi network?
• No response to QR code scanning
• Can this camera work without wifi network?
• Does the camera support 2.4GHz/5GHz WiFi network at the same time?
• I connected the camera with Ethernet network, but failed wifi network.

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PIR/Motion Alarms

• Why the notification is sent frequently?
• Why the alarm screenshot can only capture the back of the human body？
• The camera cannot detect moving objects
• How do I set the video recording by motion detection on app?
• How to shutdown the alarm?
• How to set up the motion detection?

Video Recording

• Does the camera support 7x24 hours video recording?
• How to download the video from cloud storage?
• Why my camera can't record video with sd card?
• How to download videos from sd card?
• How to set up the video record?

Image Settings

• Why are there white spots in the night vision picture?
• Why is the night vision picture is white?
• What if there are black spots in the image?
• The Image is blurred.

Cloud Storage

• What is the fee for cloud storage?
• There is nothing on my Cloud Storage.
• Can I login Cloud Storage anytime and anywhere?
• Can I replace the Cloud Storage?
• Cloud storage unsubscription?
• I can't watch the recording video on cloud storage.

Others

• Where can I buy charge adapter/cable?
• How to shut down my camera?
• How to check whether the solar panel is chargiing the battery or not?
• My camera stop charge.
• Why is the battery not durable when the solar panel is connected
• Does the camera support PC connection?

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