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My camera is offline

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andy gao

For MIPC Users

Step1

Please check if a red light on and the sound of water droplets after plugging in the camera.
Step2

Please reset the camera and delete it from app, then re-add it.

 

For CloudEdge Users

Please try to reset the camera and delete it from app, then re-add it.

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Comments

5 comments
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  • Avatar
    andy gao

    Dear customer,

    Thanks for you take time to comment.

    We are sorry for the inconvenience caused to you.

    Please contact us via our official email Support@conico.com and provide your order number via email.

    Our colleague will assist you soon.

    Thanks!

    0
  • Avatar
    Marvin Cheney

    I hear no drippings or voice prompts when I reset my camera.

    1
  • Avatar
    Marvin Cheney

    How do I connect my camera?

    0
  • Avatar
    Marvin Cheney

    How do I connect my camera?

    -1
  • Avatar
    Marvin Cheney

    I see no red light or hear anything.

    0

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